Refund policy

Return & Refund Policy

Thank you for shopping at Mega Store. We want you to have a positive shopping experience. If you are not satisfied with your purchase, please review the following Return & Refund Policy.

1. Returns

We accept returns for eligible products subject to the conditions described below.

To be eligible for a return:

The return request must be made within 7 days of receiving your order.
The product must be unused and in its original condition.
The product must be returned with its original packaging, tags, accessories, and other items included with the order.
The product must not be damaged due to misuse, improper handling, or normal wear and tear.
Proof of purchase or your order number may be required.

Products that do not meet these conditions may not be eligible for a return.

2. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If you receive:

A damaged product
A defective product
The wrong product
A missing item

please contact us within 48 hours of delivery at megastorepk07@gmail.com or 03278367078.

Please provide your order number and clear photographs or videos showing the issue. We will review your request and, where appropriate, arrange a replacement, return, or refund.

3. Change of Mind

If you simply change your mind about a purchase, you may request a return within 7 days of delivery, provided the product is unused, undamaged, and in its original packaging.

Return shipping costs for change-of-mind returns may be the responsibility of the customer.

4. Non-Returnable Products

Certain products may not be eligible for return for hygiene, safety, customization, or other legitimate reasons.

These may include:

Products that have been used or opened where resale is not appropriate
Personalized or customized products
Products specifically identified as non-returnable on their product page
Products damaged through customer misuse
Items missing their original packaging or accessories

If you are unsure whether your product can be returned, please contact us before sending it back.

5. How to Request a Return

To request a return, contact us using:

Email: megastorepk07@gmail.com
Phone: 03278367078

Please include:

Your full name
Order number
Product name
Reason for the return
Photos or videos, if the product is damaged, defective, or incorrect

Do not send a product back to us before receiving return instructions from Mega Store.

6. Return Shipping

For returns caused by a customer changing their mind, the customer may be responsible for the return shipping costs.

If the return is due to a product being defective, damaged during delivery, or incorrectly supplied by us, Mega Store may cover reasonable return or replacement shipping costs.

The specific shipping arrangement will be communicated when your return request is approved.

7. Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the applicable payment method or refund method available for your order.

Refund processing times may vary depending on the payment provider, bank, or financial institution.

Shipping charges may not be refundable unless the return is due to an error on our part, a defective product, or another circumstance where a refund of shipping charges is required by applicable law.

8. Partial Refunds

In certain circumstances, we may provide a partial refund instead of a full refund, including where:

The product has minor damage caused after delivery.
The product is missing part of its original packaging or accessories.
The product has been used when it was required to be returned unused.
The value of the product has been reduced due to the customer's handling.

Any partial refund will be discussed with the customer before it is processed.

9. Exchanges

If you would like to exchange an eligible product, please contact us within 7 days of delivery.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another suitable solution.

10. Refused or Undelivered Orders

If an order is refused, abandoned, or returned to us because the customer provided an incorrect or incomplete delivery address, could not be contacted, or repeatedly failed to accept delivery, any refund may be reduced by applicable delivery, return, or other reasonable costs.

If the order was returned to us due to an error on our part, we will review the situation and provide an appropriate solution.

11. Sale and Promotional Items

Products purchased during a sale or promotional campaign may be subject to additional return conditions stated on the relevant product page or promotion.

Unless otherwise stated, defective, damaged, or incorrectly supplied products remain subject to applicable consumer rights.

12. Refund Delays

If you have been notified that your refund has been processed but you have not received it, please first check with your bank or payment provider.

If you still have not received your refund after the applicable processing period, contact us at: