Shipping Policy

Thank you for shopping with Mega Store. This Shipping Policy explains how we process, ship, and deliver orders placed through www.megastorepk.shop.

1. Shipping Locations

Mega Store currently offers delivery within Pakistan.

Delivery availability may vary depending on the customer's location and the courier service available in that area.

If delivery is not available to your location, we will contact you using the information provided with your order.

2. Order Processing Time

Orders are generally processed within 1–3 business days after they are successfully placed.

Orders may take longer to process during:

• Public holidays

• Sales and promotional periods

• High-volume order periods

• Unexpected operational or courier disruptions

Orders are normally processed during our regular business days.

3. Delivery Time

After your order has been processed and handed over to the courier, delivery generally takes approximately:

• Major cities: 2–5 business days

• Other areas: 3–7 business days

• Remote areas: 5–10 business days

These are estimated delivery times and are not guaranteed. Actual delivery times may vary depending on the destination, courier, weather, public holidays, and other circumstances outside our reasonable control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

Shipping charges may vary depending on:

• Delivery location

• Order size or weight

• Courier service

• Promotional offers

• Delivery method

From time to time, Mega Store may offer free shipping or discounted shipping promotions.

5. Cash on Delivery

Where Cash on Delivery (COD) is available, customers may pay the order amount to the courier upon delivery.

Please make sure that:

• Your phone number is correct and reachable.

• Someone is available to receive the order.

• The delivery address is complete and accurate.

• You are prepared to receive and pay for the order.

COD availability may depend on the customer's location and courier service.

6. Accurate Delivery Information

Customers are responsible for providing accurate delivery information when placing an order.

Please carefully check your:

• Full name

• Phone number

• House/building number

• Street/address

• Area

• City

• Postal code, where applicable

Mega Store is not responsible for delivery delays, failed deliveries, or additional charges caused by incorrect or incomplete information provided by the customer.

7. Order Tracking

Where tracking information is provided by the courier, we may share the tracking details with you by email, SMS, WhatsApp, phone, or another available communication method.

You may use the provided tracking information to check the status of your shipment.

8. Delivery Attempts

The courier may make one or more attempts to deliver your order.

If the customer is unavailable, cannot be contacted, provides an incorrect address, or refuses to accept the package, the order may be returned to Mega Store.

If an order is returned because of the customer's actions or failure to accept delivery, additional shipping or re-delivery charges may apply.

9. Delayed Deliveries

Although we aim to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including:

• Severe weather

• Public holidays

• Courier delays

• Traffic or transportation problems

• Incorrect or incomplete addresses

• Natural disasters

• Government restrictions

• High order volumes

• Other unforeseen circumstances

If your order is significantly delayed, please contact us so that we can check its status with the relevant courier.

10. Lost or Damaged Packages

If your package appears to have been damaged during delivery, please contact us as soon as possible.

For damaged, lost, or incorrectly delivered orders, we may request photographs, videos, order information, or other details necessary to investigate the issue with the courier.

Where appropriate, we will work with the courier to resolve the matter and provide an appropriate solution in accordance with our Return & Refund Policy and applicable law.

11. Wrong or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact us within 48 hours of delivery.

Please provide:

• Your order number

• Your name and contact number

• Details of the missing or incorrect item

• Clear photographs or videos where applicable

We will review the issue and work to provide an appropriate solution.

12. Refused or Returned Shipments

If a shipment is returned to us because the customer:

• Refused delivery

• Was unavailable to receive the order

• Provided an incorrect or incomplete address

• Could not be contacted

• Failed to accept the order

we may contact the customer to arrange re-delivery.

Additional delivery charges may apply for re-delivery.

For orders that are not successfully re-delivered, any applicable refund will be handled according to our Return & Refund Policy.

13. Changes to Shipping Information

If you need to change your delivery address after placing an order, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has been processed or shipped.

Once an order has been handed over to the courier, any address change may need to be handled directly through the courier.

14. International Shipping

At this time, Mega Store does not offer international shipping unless specifically stated on our website or agreed with the customer in advance.

15. Contact Us

If you have questions about shipping or the delivery of your order, please contact us:

Mega Store
Website: www.megastorepk.shop
Email: megastorepk07@gmail.com
Phone: 03278367078

We will do our best to assist you with your delivery.

16. Policy Changes

Mega Store may update this Shipping Policy from time to time.

Any changes will be posted on this page with an updated Last Updated date.